Terms & Conditions


In General

Kaizen Ticketing Solutions LTD (www.kaizenticketing.com) owns and operates this Website. This document governs your relationship with this site. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.

This Website may contain links to other websites (the "Linked Sites"), which are not operated by this site. This site has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at https://[club].ktckts.com/privacypolicy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence and we will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of this site or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by this site and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with this site you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We retain the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be the club or may in some cases be a third party. Where a contract is made with a third party this site is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

(c) Payment

Upon receiving your order we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law this site and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. This Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright.

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with this site and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to this site.

Indemnity

You agree to indemnify, defend and hold harmless this site, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

We shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and this site. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director.

 

Ticket Conditions of Issue

1. Issue of Match Ticket

1.1 Match Tickets are for the use of supporters of the clubs playing . By applying for the Match Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Club. Please note that you may be asked to provide proof of identity at any point in the application for Match Tickets process and/or at any point during the Season. Failure to complete any such identification verification process when required or failure to provide proof of identity when requested may result in cancellation of your Match Ticket and a suspension from purchasing future Match Tickets.

2. Mobile Ticketing

2.1 Subject to clause 2.4 below, all Match Tickets will be issued by virtue of electronic mobile tickets using near-field communication technology, or such other technology as the Club may decide to use from time to time (“E-Ticket”).

2.2 In order to use your Match Ticket, you will be required to download the E-Ticket to your mobile smartphone by following the instructions provided by the Club from time to time. E-Tickets are compatible with most Android/Google phones. Confirmation of whether your device is compatible with E-Tickets can be provided by the Club upon request. It is your responsibility to download the relevant E-Ticket, and to ensure that it is displayed correctly on your mobile smartphone. In the event that you have problems with downloading your Match Ticket as an E-Ticket, you must immediately inform the Club.

2.3 The Match Ticket will need to be displayed on your mobile smartphone as an E-Ticket in order to gain access to the Ground. Match Tickets that are not displayed correctly (for example, due to a defective mobile smartphone or insufficient battery) will be rejected and you may be refused entry.

2.4 In the event that you do not hold a compatible mobile smartphone or you are unable to access your Match Ticket via a mobile smartphone device, you must immediately inform the Club and the Club will discuss alternative access options that may be available depending on the circumstances, such alternative access options always being subject to the Club’s sole discretion.

3. Admission to the Ground

3.1 By purchasing and/or using a Match Ticket, you: (a) certify that you have read, understood and accepted; (b) agree to be bound by and to comply with, the Stadium Regulations; and (c) agree to bring to the attention of others, as required below, the Stadium Regulations and the Chester FC Supporters’ Code of Conduct.

3.2 Subject to these Conditions of Issue, a Match Ticket permits you to occupy at the Match the seat indicated on the Match Ticket (if the game is deemed 'allocated seating') or such other alternative seat of equal price as the Club may allocate to you at its reasonable discretion. All access to the Ground pursuant to a Match Ticket shall be for the purposes of private enjoyment of the Match only and not for any commercial purpose (and no authorisation is given or implied in respect of the carrying out of any commercial activities).

3.3 Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated on the Match Ticket in any subsequent Match or season.

3.4 Save as set out in clause 3.5 below, you shall not capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material in relation to the Match, any players or other persons present in the Ground and/or the Ground, nor may you bring into the Ground or use within the Ground (or provide to, facilitate or otherwise assist another person to use within the Ground) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material. Any person acting in breach of this provision may have such equipment or technology confiscated and/or will be required to deliver up any tapes, films, disks, memory cards, memory sticks or other recordings of the Material (and all copies thereof) in whatever form, to the National League and/or the Club. In addition, the Club reserves the right to eject you from the Ground in circumstances where you breach this paragraph 3.4.

3.5 Mobile telephones and other mobile devices are permitted within the Ground, provided that (a) they are used for personal and private use only (which for the avoidance of doubt and by way of example only shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, sharing or any other communication of any Material for any commercial purpose); and (b) no Material that is captured, logged, recorded, transmitted, played, issued, shown or otherwise communicated by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites.

3.6 The copyright, database right and all other rights, title and interest in and to all Material that you produce at the Ground in relation to the Match, any players or other persons present in the Ground and/or the Ground (whether produced in breach of clause 3.4 above, or pursuant to clause 3.5 above, or otherwise) is hereby assigned to the National League or the Club, including by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988. You further agree (if and whenever required to do so by the National League or the Club) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the National League or the Club absolutely and with full title guarantee

3.7 Save for official Club merchandise and/or other football related clothing worn in good faith, you shall not bring into, use, wear or display within the Ground any sponsorship, promotional or marketing materials.

3.8 You shall not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications in any format which do not infringe clause 3.4 where both the content and the publication are lawful in all respects and do not in the Club's reasonable opinion constitute a threat to public order.

3.9 The Club reserves the right to refuse admission to, or eject from, the Ground any person who fails to comply with the Stadium Regulations and/or Chester FC Supporters’ Code of Conduct and in such circumstances no refund or alternative seat will be offered.

3.10 Without prejudice to the representation at clause 1.3 above, any attempt to gain access to the Ground wearing or carrying apparel (including, without limitation, hats and/or scarves) that demonstrate support for the Away Club, may result in admission being refused or you being ejected from the Ground and in such circumstances no refund or alternative seat will be offered, nor any form of compensation or refund for missing part or all of the Match, nor any form of compensation for missing part or all of the Match.

3.11 Before entering the Ground you may be asked to undertake temperature checks and/or any other testing regarded as prudent in order to safeguard against COVID-19 risk.

4. Use of Match Ticket

4.1 Subject to clause 4.3, the Match Ticket is issued for your sole use regardless of who makes payment for the Match Ticket and you shall not resell, dispose of, assign, transfer, lend or otherwise deal with the Match Ticket or the benefit of it to any other person without the prior consent of the Club in accordance with clause 4.3 below. The reference to selling the Match Ticket includes: (a) offering to sell a Match Ticket (including, without limitation, via any website or online auction site); (b) exposing a Match Ticket for sale; (c) making a Match Ticket available for sale by another person; (d) advertising that a Match Ticket is available for purchase, which for the avoidance of doubt (and by way of example only) means that this Match Ticket may not be offered as a prize in any promotion or competition; (e) transferring, lending or selling a Match Ticket to any third party as part of a hospitality or travel package; and (f) giving (or offering to give) a Match Ticket to a person who pays or agrees to pay for some other goods or services (or offers to do so); all save as expressly authorised by the National League or the Club.

4.2 The unauthorised sale or disposal of tickets is a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. The Club will inform the police when it becomes aware that tickets are being sold illegally and will press for charges to be brought against those breaking this law. If you are convicted of a ticket touting offence, or we reasonably suspect you have committed such an offence, we will notify the National League who may in turn notify other football clubs, event holders and/or the relevant law enforcement authorities.  The information that we share may include your personal details, information about the offence and about ticket purchases (including payment details).  We will use this to identify and prevent ticket touting offences and disorder at matches.

4.3 You may only transfer the Match Ticket to a Guest with the express written consent of the Club given at the Club’s absolute discretion and in consideration of no payment or benefit in excess of the face value of a single ticket to that Match and provided further that such transfer does not take place during the course of any business or for the purpose of facilitating any third party’s business. Such transfer to any Guest is hereby provided to be subject to the Stadium Regulations which will (save for any rights to transfer under this clause or any rights to a refund under clause 5.3) apply to and bind that Guest as if he/she/they was the original purchaser of the Match Ticket (and you must inform the Guest of this).

4.4 If more than one Match Ticket is issued to you one Match Ticket must be retained by you for personal use (subject to the provisions above) and the remainder may be transferred to your Guest(s) for his/her/their personal use only PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer to any Guest will be subject to the Stadium Regulations which will (save for any rights to transfer under this clause or any rights to a refund under clause 5.3) apply to the Guest as if he/she/they was the original purchaser of the Match Ticket (and you must inform the Guest of this). You will provide the name and address of your Guest(s) when asked to do so by any official, steward or employee of the Club or any police officer..

4.5 The Match Ticket will remain the property of the Club at all times and must be produced by way of E-Ticket (or such other ticket as the Club may provide to you from time to time) together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Match Ticket at any time.

4.6 Any Match Ticket obtained or used in breach of the Stadium Regulations shall be automatically void and all rights conferred or evidenced by such Match Ticket shall be nullified. Misuse of this Match Ticket may result in the holder being refused entry to, or ejected from, the Ground in respect of a particular Match and/or the cancellation and withdrawal of his/her/their Match Ticket. In the event of any cancellation and withdrawal in accordance with this clause 4.6, no refund shall be payable. The Club further reserves its right to take any legal action against any persons as it sees fit in connection with such matters, including a claim for an account of profits made from an unauthorized use of the Match Ticket.

5. Changes to Dates, Refunds & Exchanges

5.1 No guarantees can be given by the Club that the Match will take place at a particular time or on a particular date or played with fans in attendance or at full capacity. Subject to clause 5.2, below, the Club reserves the right to reschedule any Match without notice and without any liability whatsoever.

5.2 In the event of the postponement or abandonment of the Match (or if the Match has, for any reason, to be played out of view of the public or at a reduced capacity), you will be entitled to receive a full refund (including any booking and/or administration fee) or receive the equivalent ticket for the subsequent re-arranged Match (where relevant) via such application procedure as the Club stipulates.  In the extremely unlikely event that the Match is cancelled and not subsequently re-arranged, you will be entitled to a refund (not exceeding the price of the Match Ticket).The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.

5.3 In order to obtain a refund, the Match Ticket must be returned to the Club’s ticket office no later than 48 hours before the commencement of the rearranged Match (where relevant). A refund will only be issued on production of identification that the individual requesting the refund is the person to whom the Match Ticket was originally sold. For the avoidance of doubt, the final decision belongs to the General Manager or Chester FC Director.

5.4 Once a Match Ticket is purchased you shall not be entitled to cancel your Match Ticket and (except where expressly set out in the Stadium Regulations) no refunds shall be given by the Club for any Matches unattended.

6. Lost or Stolen Match Tickets

6.1 In order to gain admission to the Ground the Match Ticket must be presented in its entirety at the Match.

6.2 The Club shall not be obliged to admit you or issue any replacement for a lost, stolen or destroyed Match Ticket (including losing or no longer having access to the device on which your Match Ticket is stored in the form of an E-Ticket).

7. Cancellation & Withdrawal of Match Ticket

7.1 Without prejudice to the Club’s rights to cancel or withdraw a  Match Ticket, the Club reserves the right to refuse admission to, or eject from, the Ground any person:
7.1.1 who fails to comply with the Stadium Regulations;
7.1.2 whose entry into the Ground is likely to, in the reasonable opinion of the Club, result in a failure to comply with the Stadium Regulations; and
7.1.3 who is prohibited (whether by law or otherwise) from attending any football ground (including the Ground) or is the subject of football related criminal or civil proceedings.

7.2 Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of the Stadium Regulations and withdraw any Match Ticket issued to you. In the event of such cancellation no refund will be paid. In such cases, your conduct may be presented to the Club’s Directors. Without prejudice to the general nature of the above the following actions shall constitute serious breach of the Stadium Regulations:
7.2.1 smoking in areas any part of the Ground;
7.2.2 being (or appearing to be) intoxicated;
7.2.3 persistent standing in seated areas whilst the Match is in progress;
7.2.4 sale or transfer (save as permitted in these Conditions of Issue) of a Match Ticket to any person;
7.2.5 the possession of a banner or flag that bears material or slogans that are offensive, obscene, abusive or racist;
7.2.6 deliberate misuse of a Match Ticket;
7.2.7 the supply of any misleading or incorrect information in any application made to the Club;;
7.2.8 the throwing of any object within or around the Ground that may cause injury, damage, distress or annoyance to people or property without lawful authority or excuse;
7.2.9 whether at the Ground, or, travelling to or from a Match or at any event, occasion or location linked to the Club:
7.2.9.1 the use of foul, obscene, abusive, racist and/or discriminatory language and/or gestures;
7.2.9.2 the chanting of anything of an indecent or racist and/or discriminatory nature;
7.2.9.3 fighting or engaging in and/or inciting violence;
7.2.10 any breach whatsoever of the Chester FC Supporters’ Code of Conduct;
7.2.11bringing into the Ground (or using within the Ground): illegal drugs, other illegal substances, fireworks, firecrackers, smoke canisters, air horns, flares, laser devices, bottles, glass vessels or any item that might be used as a weapon or compromise public safety;
7.2.12 entering the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse;
7.2.13 any misrepresentation in relation to clause 1.3 above;
7.2.14 breach of the terms of any Club membership (if so applicable);
7.2.15 any breach of clauses 3 or 4 above;
7.2.16 any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of any Match Ticket;

7.2.17 use, or where the Club suspects use, of software that is designed to enable or facilitate completion of any part of the ticket purchasing process; and

7.2.18 purchase, or attempted purchase, of tickets with a view, in the Club’s opinion, to any person obtaining financial gain.

7.2.19 any actual or suspected breach of The Breaching of Limits on Ticket Sales Regulations 2018;

7.2.20 any prohibited activity as defined in the Commitment or any other activity in contravention of the Commitment; and
7.2.21 without prejudice to any of the foregoing, any other breach of the Ground Regulations.

7.3 The Club may conduct security searches where it has reason to believe that any of the breaches set down in this clause 7 have either occurred or may occur.

7.4 If a Match Ticket holder is not 16 years old or over, his/her parent(s) and/or guardian(s) are responsible for his/her actions, conduct and compliance with the Stadium Regulations.

7.5 In the event that your Match Ticket is withdrawn or cancelled the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or season ticket at its discretion, and to notify any Football Authority and/or other football clubs and the National League of such exclusion and/or disqualification (and the reason(s) for such exclusion and/or disqualification). Where your Match Ticket is withdrawn or cancelled following a determination that you engaged in prohibited activity, the Club will also notify the National League and all other football clubs in the National League competition to ensure that the applicable sanction is enforced by all such clubs.

8. Equality and Anti-Discrimination

8.1 The Club is committed to equality and diversity and it is important that all of our fans share the Club's principles of inclusion.

8.2 We require all Match Ticket holders to refrain from engaging in any conduct which is racist, homophobic or abusive and to refrain from any other discriminatory behaviour, including but not limited to discriminatory behaviour in relation to the following characteristics:

8.2.1 age;
8.2.2 disability;
8.2.3 gender reassignment;
8.2.4 marriage and civil partnership;
8.2.5 pregnancy and maternity;
8.2.6 race;
8.2.7 religion or belief;
8.2.8 sex; and
8.2.9 sexual orientation.

8.3 Match ticket holders who engage in any of the behaviours set out at clause 8.2 may (regardless of the medium in which such behaviour takes place):

8.3.1 be subject to actions taken in accordance with Club policies on anti-discrimination as stated on the Club’s website;

8.3.2 be refused entry to or evicted from the Ground;

8.3.3 have their Match Ticket and future Match tickets cancelled or withdrawn;

8.3.4 be suspended or banned from entering the Ground on future occasions; and/or

8.3.5 be subject to prosecution in accordance with law.

9. Filming, photography and taping

9.1 All Match Ticket holders who enter the Ground acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the Match and/or for promotional, training, editorial or marketing purposes by the Club, the National League, or others (including commercial partners and accredited media organisations), and use of a Match Ticket to enter the Ground constitutes consent to such use. You further acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be used (by the Club or by a third party, such as a law enforcement body) to identify you as an individual, where permitted by data protection laws, for the purposes of preventing or detecting crime, or any breach of these Conditions of Issue or the Stadium Regulations. Information about the Club's use of your personal data will be brought to your attention by the Club (see for example any applicable privacy policy, signage and/or other forms of announcement in or around the Ground). For further information please contact the Club.

9.2 All Match Ticket holders agree that the Matches for which Match Tickets have been purchased are public, and that their appearance and actions inside and in the perimeter of the Ground where a Match occurs are public in nature, and that they shall have no expectation of privacy with regard to their actions or conduct at Matches.

10. Exclusion of Liability

10.1 Except in respect of death or personal injury resulting from any negligence of the Club , neither the Club nor any of its officers, employees or agents shall be responsible for (whether in tort, contract or otherwise):
(i) any loss, damage or injury to you and/or any Guest or to any property belonging to you or any Guest in or upon or around the Ground or any car park, resulting from any cause whatsoever;
(ii) for any loss of profit, loss of use, loss of opportunity or any indirect, economic or consequential losses whatsoever; and/or
(iii) any losses arising from any cancellation, postponement or rearrangement of a Match including but not being limited to any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.

10.2 Neither the National League nor the Club shall be responsible for any interruptions and/or restrictions to the view of the Match caused by virtue of (i) the position of the seat and/or (ii) the actions of other spectators.

11. Governing Law

11.1 These Conditions of Issue shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales (including in relation to any non-contractual disputes or claims).

12. Miscellaneous

12.1 The Club reserves the right to change these Conditions of Issue from time to time and shall publicise such changes on its website.

12.2 You acknowledge that the Club will hold and process data relating to you, which may include personal data, for administrative and legal purposes. The personal data that you provide to the Club shall be processed, stored and transferred in accordance with the terms of the Club's current privacy policy. In particular, we may share your personal data, including your name, date of birth, photograph, contact details and information about ticket purchases (including payment details and the names of ticket holders) with other football clubs, any Football Authority and with law enforcement authorities. This data will be used for the purpose of identifying and preventing violent and antisocial behaviour at matches, including racial, homophobic or discriminatory abuse, chanting or harassment and with enforcing sanctions. We may also share your data in order to support with the handling of fan enquiries and to allow for rapid identification of fans in the event of incidents including health emergencies and general crowd control emergencies.

12.3 Whilst at the Ground your personal data may be collected by other parties including the National League. For details on how and why your personal data will be processed by such parties, please refer to the relevant party’s privacy notice.

12.4 The invalidity or partial invalidity of any provision of these Conditions of Issue shall not prejudice or affect the remainder of these Conditions of Issue, which shall continue in full force and effect. If any invalid, unenforceable or illegal provision of this agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

12.5 The Club’s failure to exercise, or delay in exercising, any right, power or remedy provided by these Conditions of Issue or by law shall not constitute a waiver of that right, power or remedy.

12.6 The Stadium Regulations constitute the entire agreement between the Club and the Match Ticket holder and neither the Club nor the Match Ticket holder shall have any claim or remedy in respect of any statement, representation, warranty or undertaking made by or on behalf of any other party in relation to the Stadium Regulations which is not set out therein.

12.7 If there is any conflict, ambiguity or inconsistency between any provision of these Conditions of Issue and any provision of the Ground Regulations, the relevant provision of these Conditions of Issue shall take precedence.

12.8 Notwithstanding any other provision in these Conditions of Issue and with the exception of any Football Authority, no other person other than you or the Club has any rights under the Contracts (Rights of Third Parties) Act 1999 to rely on or enforce any term of these Conditions of Issue. Nothing in these terms of conditions shall affect any right or remedy of a third party that exists or is available other than as a result of the aforementioned Act.

13. Definitions

In the Conditions of Issue the following words and phrases shall have the following meanings:

“Away Club” means the football club playing against the Club.

“Club” means Chester Football Club.

"Conditions of Issue" means these terms and conditions governing the issue and use of a Match Ticket.

“E-Ticket” has the meaning provided at clause 2.1.

“Football Authority” means each of the Premier League, The Football League, The National League, The Football Association, The Football Association of Wales, FIFA, UEFA and other relevant governing body of association football.

"Ground" means the football stadium and all other locations owned, occupied or utilised by the Club.

"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground.

"Guest" means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase a Match Ticket under the Terms and Conditions of Entry and each of whom is known to the Match Ticket holder.

"Match Ticket" means your E-Ticket or other form of ticket (and/or any rights arising out of or in connection with the foregoing) for admission to a Match.

“Chester FC Supporters’ Code of Conduct” means the code of conduct which may be updated from time by the Club and which can currently be found at or such other URL as may be updated from time to time.

"Match" means any home football match in which the Club participates and that takes place at the Ground during Season 2022-2023 as designated upon the ticket to which these Conditions of Issue apply.

“Material” means any audio, visual or audio-visual material or any information or data.

"Stadium Regulations" means each of the rules and regulations of any Football Authority; the Ground Regulations; the Chester FC Supporters’ Code of Conduct and the Conditions of Issue.