Frequently asked questions

When do online sales stop?

Online sales continue to run up until kick off, but we recommend you purchase your match ticket at least one hour before kick off on matchdays.

Please note that from season 22/23 you can take advantage of a £1 discount on pricing if purchasing your match tickets any time up to and including the day before a fixture. Please see our official website for further information on matchday pricing.

Can I get a refund if I buy a ticket but I decide not to use it?

Tickets are not refundable if the match takes place at the planned date and time.

What happens if I have purchased tickets and the match date changes?

The tickets you have will be valid for the rearranged date - you do not need to do anything. The barcode will still be valid, so just bring your ticket with you on the rearranged date.

What happens if I have purchased tickets, the match date changes and I can't make the new date?

 Contact the club via [email protected] to arrange a refund. This will need to be requested by at the latest 48 hours prior to the rearranged match date. 

How many emails will I receive after booking?

After making a booking, you will receive a confirmation email. This is not your ticket, it is just a summary of the order you have made and the reference number for the booking. 

If you have purchased tickets and chosen to have them delivered to you as e-tickets, you will receive a separate email with your tickets attached in a PDF file. If you have chosen mobile tickets, they will be sent to you via email and you can download them to your wallet. 

My ticket delivery email is often delayed - what can I do to make it come through faster?

Each email provider will have their own rules around the number and type of emails that they will allow to be delivered. Delays can sometimes occur with Microsoft based accounts - i.e., and email addresses.

Adding our delivery email address [email protected] to your contacts will help email servers to see that the email is coming from a known source.

What should I do if I haven't received my e-ticket?

Typically, you should receive your tickets within 15 minutes of booking (max).

It is not uncommon for emails to sometimes get held up in a queue or diverted to a junk folder, so be sure to check those.

Alternatively, you can go to the Order History section of your account and download your match ticket from there.

I can't open the attachment in the ticket delivery email - what should I do?

etickets are delivered in a PDF file. If you are unable to access a PDF on your device or computer, download Acrobat Reader and you will be able to open the file. You can do that here

Mobile tickets can be stored in the Wallet app on Apple devices or the PassWallet app on Android.

Do I have to print my e-ticket?

No, you don't. 

You can show your e-ticket on your phone if you don't have access to a printer. The scanner just needs to be able to read the barcode on the ticket. 

What do I do if I lose or mis-place my Season Ticket card?

Well, after you've searched high and low for it without success, please contact the club to request a replacement. Please note there is a £5.00 charge for this, given we have to pay for replacements.

If I have purchased a Season Ticket via instalments and don't complete all of the payments required, am I entitled to a refund of the payments made?

There will be no refunds available on Season Tickets once the first match has taken place in August 2022. Season Tickets will be withdrawn by Chester FC if full payment is not made by the final instalment plan date.

How will my personal data be used?

Your data will only be used for the purpose of fulfilling your order. It will not be sold on to third parties. You can keep your contact preferences up to date in the 'My Account' section when you log in to control any marketing related emails to you.

Full Ticketing terms and conditions can be found here